Jonas Event Technology are a leading registration services and events software company that work within the trade exhibition, consumer and conference market.
We pride ourselves on our strapline Passionate People, Intelligent Solutions and feel these are the elements that differentiate us from our competition. With a wealth of knowledge & experience, rapid product development, strong relationships and the ability to be flexible, we are the perfect event tech partner.
Jonas Event Technology was launched following the merger of Show Data Systems and Interchange Communications and is leveraging all the great people, products and services in the two companies to offer a wider choice to our customers.
As a fresh new brand with innovative solutions and 25 years of delivering mission-critical event technology, we welcome the opportunity to work with you.
POSITION:
Our Lead Capture Supervisor role requires a talented individual, with good technical knowledge and the ability to navigate industry-leading user interfaces. They can intuitively apply their knowledge to provide training and support to clients using our lead capture services. While being technical minded, customer service will be a priority, ensuring they and their temporary support staff provide excellent service.
JOB RESPONSIBILITIES:
The Lead Capture Supervisor’s main responsibilities are helping supervise the support of our lead capture services and consists of these core responsibilities:
- Set-up and the running of onsite equipment;
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Training onsite temporary staff;
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Providing technical support;
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Exceptional customer service;
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Willing to be involved in a fast-paced, high-intensity work environment;
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Reporting to the Onsite Technical Manager while onsite.
JOB QUALIFICATIONS:
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Excellent communication skills, particularly over the telephone, with the ability to explain issues clearly and simply, both orally and in writing
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Experience of setting up and configuring hardware would be essential;
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We use bespoke systems however a good knowledge of Microsoft products would be beneficial;
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Excellent organisation skills with an ability to work to strict deadlines;
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Ability to function effectively in a fast-paced, ever-changing work environment;
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A quick learner, willing to learn new processes and procedures;
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Approach problems thoroughly and logically;
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Have a pro-active nature, with the ability to react calmly;
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Customer service focused.
Your personal characteristics will include:
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Logical and analytical, with a methodical approach to problem-solving
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Solution-focused, with the ability to prioritise
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Accurate, with high attention to detail
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Good team player, yet willing to take personal responsibility for issues
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Able to follow process and procedures
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Have a willingness to learn new systems
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Ability to meet deadlines and manage time effectively
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Able to be patient, tolerant and problem-solve accordingly
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Flexible and hardworking approach, with a can-do attitude
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A passion for success and always striving for excellence
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Persistent and resilient under pressure, with a good sense of humour
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Excellent administrative and organisational skills
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Self-motivated, resourceful and keen to learn and share knowledge
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Ability to work on own initiative
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Enthusiastic, motivated, empathetic and professional
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Be honest and act always with integrity
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Have a strong customer service mindset.
As the role stretches across the United Kingdom, we are looking for someone willing to travel, with the flexibility to stay onsite over multiple days in local accommodation. The role also offers the possibility of overseas travel.
The daily rate will be commensurate with experience and job responsibilities.
Interested in applying for this role? Please email our Managing Director: oliver.smart@jonas.events
Only candidates who are eligible to live and work in the UK need apply.
