Official Complaint Form

ESSA Code of Conduct Quaility Service Charter

Use this form to submit an official complaint against an ESSA Member company.

Your full name *

Email *

Your company name *

Phone (optional)

ESSA Member Company Name *

Contact Person (if known)

Event name / show title if complaint is specific to a single event.

Date/Date range of complaint. Complaint must be received by ESSA within 90 days of final day of date range *

4) Complaint details, include all information you beleive relevant to complaint *

0/5000

Additional evidence upload The maximum file size is 5mb (jpg, jpeg, png, pdf, doc)

Please indicate which section (s) of the ESSA Code of Conduct and/or Quality Service Charter you believe has been breached. You can view each document via the links at the top of this page and make reference to the infringment in the following sections.

Code of Conduct clause / section (if known)

Service Quality Charter clause / section (if known)

ESSA will handle your data in line with applicable data protection law. Do not include sensitive personal data unless necessary.

Stage Action Timeframe

1. Preliminary assessment 10 working days

2. Member notified and response 15 working days

3. Investigation report completed 20 - 30 working days

4. Review and decision 15 working days

5. Appeal (if any) within 10 working days, decision within 20 working days

Declaration

I confirm the information provided is true and accurate to the best of my knowledge I consent to ESSA sharing this complaint (including my details) with the Member company for the purpose of investigation and resolution.

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Official Complaint Form - Event Supplier & Services Association (ESSA)

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